If you have a problem or concern regarding a Custom Works product or kit you purchased please let us know right away either by email or phone.
If you are requiring assistance with the assembly of a kit, please be ready by having the manual in front of you during the phone call.
For basic setup help or advice you can find a variety of information in our Tech Center
For inquiries regarding the status of an order you have placed please be sure to include your name and Invoice number if known. If you have recieved an Invoice via email that included a tracking number then your order likely shipped on the day marked on the invoice. You can get an idea of the time it will take to recieve your package by viewing our UPS Shipping Information Chart.